Alpha-technologies Serial System Controller Manuel d'utilisateur télécharger pdf (Page 8)

Contact Alpha

017-900-B0-001 Rev. A

Contact Information

General product information

and customer service

7:00 AM to 5:00 PM Pacific Time

1-800-863-3930

To obtain complete technical support

7:00 AM to 5:00 PM Pacific Time

For after-hours emergency support

7 days per week, 24 hours a day

1-800-863-3364

Instructions for Returns

Returns for Repair

For units that must be returned for repair, Alpha requires a Return Material Authorization

(RMA). An RMA can be obtained from Alpha Customer Service, using either method listed

below:

 Download the necessary forms directly from Alpha's Web site, under "Customer

Service": www.alpha.com

 Or call (800) 322-5742 for assistance.

Clearly mark the RMA on the units original shipping container. If the original container is not

available, make sure the unit is packed with at least three inches of shock absorbing

material to prevent shipping damage.

NOTE: Do not use popcorn-type material. Alpha Technologies is not responsible

for damage caused by improper packing on returned units.

In addition to the returned unit, please include a copy of the power supply maintenance log

and any information relevant to the power supply failure.

Returns for Credit

For returns for credit, call (800) 322-5742.

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Alpha-technologies Serial System Controller Manuel d'utilisateur Page 8